Information Services

Number
Approved On
Review By
Revised

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    Services

    1. All patrons seeking assistance will be treated equally, with respect and courtesy, regardless of sex, age, ability and ethnic background. Efforts will be made to provide information in an accessible manner as requested.
    2. All FFPLTC Staff, excluding students, are able to provide reference and information services
    3. Patron confidentiality will be respected at all times.
    4. Patrons initiating enquiries by telephone will receive full FFPLTC Staff attention.

      If a FFPLTC Staff member is unable to deal with the telephone request immediately, arrangements will be made to return the call within an agreed upon time period.

    5. Requests received by mail, e-mail, fax and other electronic means, will be answered in a timely manner.
    6. Print reference material is designated for use in the FFPLTC.

      In exceptional circumstances, a special loan may be granted at the discretion of the senior FFPLTC Staff member on duty.

    7. FFPLTC Staff will guide and assist patrons requiring in-depth searches, simultaneously providing instruction in using FFPLTC resources to the best advantage, as time permits.
    8. FFPLTC Staff members may be asked to provide information from medical, legal, census or tax sources. FFPLTC Staff will do so readily without prejudice, but will not offer any interpretation of the information.
    9. Statistics regarding reference service to patrons will be tabulated annually during the Typical Week Survey, using the Reference Statistics Form provided.
    10. The CEO is responsible for developing and maintaining the reference collection in a manner appropriate to the needs of the community.
    11. Should a staff member be unable to answer an information request; the request shall be forwarded to the CEO.
    12. Staff will direct patrons to other organizations as appropriate.
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    Community

    1. In order to facilitate sharing of community information, the FFPLTC will provide a bulletin board.

      All postings must be approved by FFPLTC Staff.

    2. Notices of community events will be posted with contents limited to non-profit and non-personal purposes, including events where proceeds support cultural, educational or other non-profit organizations.
    3. Information promoting new small businesses in the community will be posted for up to 2 months.
    4. All postings must include a date.

      Postings will be removed by FFPLTC Staff immediately after the event has passed, or for postings without an event, after 2 months.

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    Readers’ Advisory

    The FFPL Board recognizes that readers’ advisory is a fundamental library service. It is an unbiased direct or indirect consultation between FFPLTC Staff and a reader resulting in literary suggestions.

    1. All FFPLTC Staff, excluding students, shall be able to offer readers’ advisory services to any patron, including children, young adults, and newcomers.
    2. FFPLTC Staff shall be proactive in offering the service and initiate readers’ advisory conversations.
    3. Staff shall consider a reader’s interests and abilities when offering readers’ advisory.
    4. Readers’ advisory aids will be placed throughout the collection (e.g. displays, shelf talkers, etc.).
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